Shipping & Returns

 

General Terms and Conditions

 

Diamond Designs can make changes to the online store (https://diamonddesigns.com.au/) at any time without notice.
 
Diamond Designs reserves the rights to cancel orders placed which are due to a typographical order relating to pricing or availability of a item. 

Diamond Designs can make changes to any price or product at any time without notice. This could mean that there are products or prices which are out of date.

 

Return and Refund Policy

 

At Diamond Designs we strive for happy customers, which means if you are not happy with the product it can be refunded if its due to quality. All custom products are designed to you're requirement which means they cant be returned and refunded unless there is a quality defect.

Items will not be refunded or exchanged without prior refund request approval

Pre-designed Kits will not be able to be returned as they are semi custom and have been changed to meet ur requirements and cant be resold to another customer.
 
Once proof of designed kit or print has been approved to be printed, any mistakes or spelling errors found once receiving the product Diamond Designs reserves the rights to not refund the price of the product. 



Shipping

We can ship to virtually any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped to some destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based.